Over the last 10 years Natural Generation has grown to become one of the leading renewable energy companies in the South West.
Our experience of installing and maintaining solar arrays means we know systems inside out. To date Natural Generation have installed over 100MW of solar , we don’t walk away once the system is up and running. We’re committed to providing a full range of operations and maintenance services for all renewable energy systems.
We are proud of our comprehensive O&M service – one that is chosen by customers and investors across the UK. Green energy maintenance is at the heart of what we do.
Our teams in Cornwall, Bristol, Wales and Scotland, currently look after 50+ Solar farms across the UK – we are continually expanding this part of our O&M portfolio.
Work with us to maximise your generation and maximise the return on your investment – you’ll be in safe hands.
O&M solar division
We have a dedicated O&M division who deal exclusively with all aspects of our solar O&M service. The team schedule in the preventative maintenance agreed with clients along with regular maintenance reporting. Our response times for re-active maintenance are amongst the best in the industry.
We offer re-active call out times from 4 hours.
We offer a 24 hour emergency response line every day of the year and a site optimisation service to ensure your site is running as efficiently as it can. The O&M team also offer.
Solar service engineers
Natural Generation’s field engineers are fully trained and certified. They adopt safe systems of work at all times.
With Natural Generation you will benefit from;
| Time served electricians | Employed directly by us to ensure quality control |
| In-house HV maintenance and switching | To ensure lowest down time possible |
| Fully equipped O&M vans | Meaning each team has the equipment they need on a visit to your site |
| Direct reporting from site | Using Natural Generation’s bespoke reporting app |
| HSE certificates | Ensuring up to date H&S practice |
Reactive maintenance
UNSCHEDULED REPAIRSIf something goes wrong and your site goes down we’ll have it back up and running in the shortest time possible.
If we can’t get things back up and running remotely we promise to be with you within 48 hours, (invariably we’ll be there in 12 hours) and have you back in operation as quickly as possible. We do offer call out times from 4 hours depending on your needs.
We have HV appointed personnel.
In-house support
Our in-house O&M support team monitor solar sites from our base in Cornwall. From here they co-ordinate the O&M activity across the UK ensuring the right people, and the right equipment, are in the right place at the right time.
Prioritise site power requirements
Ensure all fault conditions are investigated
Improve all fault conditions as required
communication with client
In the event of a fault occurring, we prioritise your site power requirements and ensure all fault conditions are investigated and corrected before reconnection. All our planned maintenance is agreed with our clients in advance to ensure the least interference with the site. We deal with breakdowns, failure, force majeure or any other unpredictable occurrences by following our standard Operations and Maintenance processes which are constant monitoring, remote fault resolution, site visits and fault resolution according to pre-agreed service level contracts.
The O&M offer includes continual remote monitoring with email and text prompts for any faults. We manage repairs and maintenance within the context of uninterrupted operations for many investor projects.
| Proactive remote monitoring | We’ll spot any problems and deal with them fast |
| Close working relationships with key manufacturers and suppliers | Meaning fast access to spare parts and back-up |
| Reporting | Monthly & yearly production and availability reporting - all job sheets are dated and timed and contain before and after photographs. |
| Health & Safety | Full H&S consultancy |
| Vehicle tracking To ensure we can get the best person | to your site as quickly as possible |
| Communications | Regular and accurate communications and updates on open faults |
| In-house back up | From our technical teams and energy advisors |
Remote surveillance
We offer remote security monitoring for your site. Using your CCTV and monitoring system we will keep our eye on the site which should stop you needing to call in with a fault – we’ll already be on it.
Reporting
We will provide you with a report after each visit, be it a scheduled visit for proactive maintenance or a reactive visit for a call-out. Reports will include before and after photographs along with field engineer notes on the situation and action taken. Photographs may include aerial and infrared images using our specialist kit.
Any follow up visits or activity will be reported on. Your reports will be emailed as pdfs and kept on your file in our office so we have a complete record of activity for your site.
We do have the facility to allow clients access our CRM system to monitor job progress and access reports if this is the preferred method.
- GUARANTEES
- Response time
- Availability
- Performance ratios
- Yield
- OPERATIONS
- Remote monitoring
- Management of tasks and allocation of job numbers
- Remote plant control
- Site performance reporting
- Trend analysis
- Time-tabling panel cleaning
- MAINTENANCE
- Fixed price annual packages
- Inspections and maintenance on;
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- Inverters
- Transformers
- Medium & high voltage switchgear
- Sensors
- Structure
-
- Modules
- Combiner boxes
- Cabling
- IV Curve testing
- Thermal imaging - ground and aerial by licensed drone
- Electroluminesence
- Outage and diagnostics on site
- Replacement (or repair) of PV kits as required
- Replacement (or repair) of MV/HV kit
- Site maintenance;
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- Module cleaning
- Grass cutting
- Management of shade creeping
- Road maintenance
- Perimeter fence maintenance
- Site security
- Site surveillance
- ASSET MANAGEMENT
- Warranty and insurance support
- Health & safety management
- ADDITIONAL BACKUP
- Plant: commissioning & quality control
- including upgrades and retrofits
- Monitoring of any upgrades or retrofits
- Compliance consulting
- Pre warranty inspections
Proactive maintenance
We’re on-call every day of the year, including weekends when we have people on stand-by. Our proactive maintenance packages include regular inspections and annual services.
We offer regular inspections for solar and will work with you to decide the most suitable maintenance programme be it every month, 3, 6 or 12 months.
- panels
- security fence
- inverters, including a visual inspection of the AC/DC cabling
- on-site buildings
- medium and high voltage facilities
- mounting structures
- grounds
- site cleanliness
Annual service plans
Full annual inspections. Each year we’ll send a team of O&M technicians to your solar installation to perform a full service. We’ll check everything and record details of the service in your log book … and we’ll email you a report as soon as we’ve finished on site using our special reporting app.
You’ll be able to see before and after pictures along with a summary of the visit. If our team find anything that we think will increase the performance of your solar farm we’ll make recommendations, we’ll always have an eye out for things that might help you maximise generation.
A full service will include (but is not limited to);
| The grounds | Including your fencing, the grass and checking for any shade creeping in from over hanging vegetation |
| PV modules | All in top working order, clean, undamaged, not in shade, checking all the electrics |
| Mounting structures | All in good condition |
| Inverters | Check for signs of damage, check for vermin in inverter stations and water, ensure the labelling is still good and filters are clean. |
| Electric boards | AC/DC electrical systems |
| Transformer | Working correctly |
| Spares | We’ll run an inventory of spare parts and update you with what else you might need |
| Medium and high voltage facilities | All working correctly |
| Meteorological station | If there’s one on site we’ll check it over |
| Systems | We’ll check the monitoring, CCTV system and data storage |
| Report | We’ll email a report using our bespoke software |
Land management plans
Our commitment to protecting the environment has seen us raise staff awareness and incorporate specific measures into the daily operation of our business. Natural Generation has been accredited with the BS8555 environmental standard and performance, something we review regularly.
We ensure all equipment is maintained in good working order and fitted with the appropriate silencers, mufflers or acoustic covers where applicable and the movement of vehicles to and from site is controlled.
We aim to leave sites cleaner than we found them. We take every piece of litter away and dispose of all packaging separately – it’s all recycled and dealt with properly.
We are committed to continual improvement of our environmental performance and in order to do this we will:
| Meet and, when possible, exceed all regulatory legislative requirements |
| Prevent pollution at all times |
| Set objectives and targets to reduce the impacts |
| Reduce unnecessary journeys through an effective management system |
| Seek to operate and maintain our equipment to the highest possible standards |
| Encourage the implementation of energy conservation measures alongside renewable energy systems |
| Make this policy available to all our staff, contractors and to the public |
How to contact us
If you’d like to talk to us about your O&M give us a call on 01872 571700 alternatively email us at solar@naturalgen.co.uk, we’re happy to talk about your site, or sites, with no obligation.
We’re very happy for you to talk to our current customers to get references and reports on our standards of work and if there’s anything else we can help you with please just ask.
